Your customers are already talking. Are you listening?
CXentric Voice turns your WhatsApp conversations, DMs, and reviews into a structured monthly intelligence report — built for African D2C brands, ready in under 2 minutes.
A complete intelligence report, generated in minutes
Every month, upload your conversation exports and get a structured 8-section report — executive summary, churn signals, product insights, and a prioritised action plan.
CXentric Voice
Sanaa Apparel · November 2024 · 28 conversations
28
Conversations
Mixed
Overall sentiment
8
At-risk customers
4
Complaint types
From raw conversations to boardroom insights
Three steps. No integrations. No setup. Just upload and read.
Upload your exports
Export your WhatsApp chats, Instagram DMs, or Google Reviews and upload them. No integrations — just the raw files.
Claude reads everything
Our AI reads every conversation in context — understanding tone, urgency, and sentiment with East African market awareness.
Get your VoC report
A structured 8-section report lands in under 2 minutes. Download as PDF or share directly with your team.
Everything you need to truly hear your customers
Six capabilities built into every report — designed to surface what matters, fast.
Multi-channel ingestion
WhatsApp, Instagram DMs, Google Reviews, Shopify — all parsed and analysed together in one unified monthly brief.
8-section VoC report
Executive summary, product insights, churn signals, competitor mentions — structured and ready to present to leadership.
Churn intelligence
Automatically flags at-risk customers with verbatim quotes and a recommended follow-up action per case.
African market context
Understands Sheng, M-Pesa, local logistics, and Kenyan D2C nuances — no generic AI outputs.
PDF-ready reports
Boardroom-ready reports you can print, export, and present to leadership without editing a word.
Powered by Claude AI
Enterprise-grade AI that reads conversation context with real comprehension — not keyword matching.
Meet your customers where they already are
All channels feed into one unified monthly report.
Your customer data stays yours
We process your conversations to generate the report — nothing more. Here is exactly what happens to your data.
Not stored on our servers
Uploaded files are read in memory and discarded the moment your report is generated. Nothing is written to disk.
Processed by Claude API
Conversations are sent to Anthropic's Claude API for analysis. Per Anthropic's API terms, your data is never used to train AI models.
Report stays in your browser
The generated report is stored in your browser's session storage only — cleared automatically when you close the tab.
Encrypted in transit
All file uploads and API calls happen over HTTPS. No data passes over an unencrypted connection at any point.
Conversations are transmitted to Anthropic's Claude API for analysis. Anthropic's API usage policy explicitly prohibits using API-submitted data for model training. Read Anthropic's privacy policy →
Simple, transparent pricing
Start with a single report or commit to a monthly plan and save. No hidden fees.
Starter
One report, no subscription. Pay once and you're done.
- Full 8-section VoC report
- All channels supported
- PDF-ready output
- Instant delivery
- No brand profile saved
Growth
Intelligence that compounds — each report knows your brand better than the last.
- Up to 3 reports per month
- Saved brand profile & SKU context
- Month-on-month trend comparison
- Priority processing
- KES 1,333 effective per report
Agency
For agencies and studios managing multiple D2C brands.
- Up to 10 reports per month
- Multi-brand management (up to 4)
- White-label PDF output
- Dedicated account manager
- Custom report branding
Ready to stop guessing what your customers want?
Upload your first export and get a structured VoC report in under 2 minutes — no setup, no subscription required to start.