CX Audits
Identify gaps and opportunities in 5 key pillars
Comprehensive 5-pillar assessment identifying gaps and opportunities with a 90-day action plan for improvement.
The Problem
Sound Familiar?
You know something isn't working in your customer experience, but you can't pinpoint exactly what's causing customer churn or dissatisfaction.
Our Approach
How We Help
Our systematic audit examines every customer touchpoint across 5 pillars: Communication, Process, Technology, People, and Measurement.
What's Included
Mystery shopping and call monitoring
Customer journey mapping
Competitor benchmarking
Technology stack assessment
Team capability evaluation
90-day prioritized action plan
Our Process
1
Discovery
Gather data across all touchpoints
2
Analysis
Identify patterns and pain points
3
Recommendations
Develop actionable insights
4
Roadmap
Create 90-day implementation plan