About CXentric Group
Transforming how East African businesses connect with their customers
Our Story
CXentric Group was founded with a simple belief: exceptional customer experience shouldn't be a luxury reserved for big corporations. Every business, regardless of size, deserves access to world-class CX expertise.
We witnessed too many promising businesses in Kenya struggle with customer support. They were losing customers not because of bad products, but because of frustrating experiences: slow responses, disconnected channels, and impersonal interactions.
That's why we built CXentric Group: to bridge the gap between global CX best practices and the unique needs of East African businesses. We combine proven methodologies with deep local understanding to deliver results that matter.
Our Mission
“To transform customer experience from a cost center into a competitive advantage for every growing business in East Africa.”
Join Our Growing Client List
Be part of the CX transformation
Our Expertise
A unique combination of skills designed for East African business success
CX Leadership
Years of experience leading customer experience teams for major brands.
Industry Versatility
Experience across retail, hospitality, healthcare, financial services, and more.
Local Market Knowledge
Native expertise in Kenyan consumer behavior and communication preferences.
Our Values
The principles that guide everything we do
Customer-First
Every decision we make starts with the customer experience.
Results-Driven
We measure success by the impact on your business outcomes.
Integrity
Transparent communication and honest recommendations, always.
Innovation
Continuously improving our methods to deliver better results.
Ready to Work With Us?
Let's discuss how we can transform your customer experience