Turn Customer Experience Into Your Competitive Advantage
We help businesses across East Africa transform customer support from a cost center into a retention engine that drives loyalty, growth, and referrals.
Sound Familiar?
Growing businesses often face these CX challenges
Support Queries Piling Up
Your inbox is overflowing, response times are slipping, and customers are getting frustrated.
Rising Support Costs
Hiring, training, and managing an in-house team is expensive and distracting from core business.
Losing Customers
Poor customer experience is driving away repeat buyers and killing referrals.
CX That Drives Growth
We become an extension of your team, delivering exceptional customer experiences that turn buyers into advocates.
Lightning Fast Response
First response in 1-30 minutes depending on tier
Data-Driven Decisions
Real-time dashboards and actionable insights
ROI Focused
Track retention, CSAT, and revenue impact
Local Expertise
Built for Kenyan businesses, WhatsApp-first
Free CX Audit
Discover your biggest opportunities in a 30-minute consultation
Our Services
Comprehensive CX solutions tailored for growing businesses
Our Proven Process
A systematic approach to transforming your customer experience
Discover
Understand your business, customers, and current CX challenges through comprehensive audits and stakeholder interviews.
Our Commitment to Results
Based on industry benchmarks and our methodology standards
What Our Clients Say
We measure our success by the results we deliver for our clients.
“We were losing customers to slow WhatsApp responses. CXentric took over and now our first response time is under 5 minutes. Customers actually thank us for being so quick.”
Amina O.
Founder, Nairobi-based fashion brand
“The training changed everything. Our team went from dreading customer calls to actually enjoying them. The frameworks they taught us are simple but incredibly effective.”
Peter N.
Customer Service Manager, Healthcare provider
“I was skeptical about outsourcing support, but they handle our customers better than we did. They even helped us identify a product issue we had missed for months.”
Faith W.
Operations Lead, Online electronics retailer
Why CXentric Group?
We combine deep local expertise with proven CX methodologies to deliver results that matter for your business.
Ready to Transform Your CX?
Book a free 30-minute CX audit and discover your biggest opportunities